Had to cancel because of illness or injury? We issue the proof promptly.
Holiday and event cancellation certificates, travel insurance claim forms, school fees claims and gym membership letters, reviewed online by GMC-registered doctors and sent to you as a signed PDF.
- Full refundif the doctor can't issue it
- Same-day targetonce we have your details
- No GP appointmentsecure online request
Usually a fraction of what you are claiming back. Price shown before you pay.
Which letter does your claim need?
Tap your situation and your request starts straight away.
Holiday cancellation certificate
A simple medical certificate supporting cancellation due to illness or injury.
Event cancellation letter
A medical letter supporting cancellation of, or non-attendance at, an event or activity.
Gym cancellation letter
Supports cancelling or suspending a gym membership where clinically appropriate.
School fees claim form
Medical form completion or letter for a school fees insurance claim.
Holiday cancellation claim letter
A fuller medical letter or form completion for a travel insurance claim.
Insurance claim form completion
Completion of a medical insurance claim form, where clinically appropriate.
Not sure which one? Message us on WhatsApp and we'll tell you.
Start your request in under 2 minutes
Tell us what you are claiming for and when you were unwell. Our team will confirm the next steps, including your secure questionnaire and payment link.
- No payment until we confirm your request
- Reviewed by a GMC-registered doctor
- Full refund if the doctor can't issue it
Prefer to chat? Message us on WhatsApp
Here’s exactly what happens next
- 1
We confirm your request
Usually by email and WhatsApp, with your secure questionnaire and payment link. No payment until then.
- 2
A GMC-registered doctor reviews it
They check your answers and evidence, and any form your insurer has sent. If anything else is needed, we ask you directly.
- 3
Your signed letter arrives
A secure PDF you can send straight to your insurer or provider. Same-day target once we have everything.
What to have ready
You may be asked to upload some of these:
- Your booking or event confirmation
- The claim form your insurer sent
- Policy or membership number
- Dates you were unwell
- NHS App record or GP summary
- Hospital letter or test result
- Prescription or medication list
Good to know
- Insurers set their own evidence requirements. Check what yours asks for before ordering, so you buy the right document.
- We provide doctor-reviewed medical evidence; the insurer or provider decides the claim.
- A form can only be completed where the doctor has enough reliable information to answer it honestly.
- Letters are only issued where clinically appropriate. If we can't issue yours, you get a full refund.
Your questions, answered
Can I get a holiday cancellation letter from a doctor online?
Yes. A holiday cancellation medical certificate is completed online after a GMC-registered doctor reviews your questionnaire and supporting evidence. It costs £45 and you do not need a face-to-face appointment unless the doctor needs more information.
How much does a cancellation or insurance letter cost?
A holiday or event cancellation certificate is £45, a gym membership cancellation letter £49, a school fees insurance claim form £55, a holiday cancellation insurance claim letter £59 and full insurance claim form completion £69. You see the exact price before you pay.
Can you complete my insurer's claim form?
Yes, where it is clinically appropriate. Completion of a medical insurance claim form costs £69. Send us the form your insurer gave you with your request and we will tell you what the doctor needs in order to complete it.
Can you guarantee my insurer will accept it?
No. Acceptance depends on the insurer's requirements and the terms of your policy, so please check what they ask for before ordering. Our letters are signed by GMC-registered doctors and may carry a unique Document ID and QR code for verification.
How quickly will I receive my letter?
We aim to issue approved online letters the same day once all the required information is available. This is a target rather than a guarantee, so please send your request as early as you can.
Will I need a consultation?
Not usually. Most cancellation and claim letters are completed after the doctor reviews your questionnaire and evidence. A video or telephone consultation is only arranged if further clinical information is needed.
Can you help with gym membership cancellation?
Yes. A gym membership cancellation letter costs £49 and supports cancelling or suspending your membership on medical grounds, where clinically appropriate. Gyms set their own cancellation policies, so check yours before ordering.
Can you write a letter covering a date in the past?
Requests for a retrospective opinion are considered individually. We need adequate supporting evidence, and we cannot provide misleading certification.
What if the doctor can't issue my letter?
Then we refund the full service fee. Every letter needs a proper clinical review, and we only issue one where it is medically justified.
Can I use Prompt Medical if I'm not in Leicester?
Yes. Online cancellation and insurance letters are available across the UK. You do not need to visit our Leicester clinic.
Life won’t wait. Neither do we.
Every cancellation and claim letter, one clear price. Pick yours and we’ll take it from there.
- Exact price shown before you pay
- Full refund if it can't be issued
- Secure & confidential
Prompt Medical is not an emergency service. For a life-threatening emergency call 999. For urgent medical help call NHS 111.